A little while ago, I wrote up here on StarterTech about
Are Extended Warranties Worth It. In general I think they aren’t but AppleCare is changing my mind.

I started this story in a post on my personal blog about AppleCare, but it seemed fitting here also.  In short, I bought a slightly used iPod Touch off of a friend, and when he had bought it, he got the extended warranty with it.  It turns out they transfer with the device, so when I had a recent problem with it, related to the hard drive crash we talked about, I called them up and they started taking care of me.

In short, I have never had a more pleasant product support experience.  When my problem stumped the first guy, he passed me on the second tier of support, a gentleman named Rick, and he has been nothing but dilligent in trying to rectify my problems.  When he was stumped, he took the issue up with engineering, and he has kept me in the loop now for over two weeks.

I know two weeks sounds horrible to solve a problem, but it is truly that baffling of a problem.  All through it, Apple has been nothing short of ultimately professional and patient.  I may not change my general stance on extended warranties, but with Apple, I will certainly always consider it from here on out.